Feel free to get in contact by email, social media or messenger
Sometimes we MAKE complaints and sometimes we have to DEAL with them. It’s important to we understand how we should structure not only a complaint letter or email, but also how we should reply if our company receives a complaint.
Below is a basic template along with some phrases we can use to help construct a letter of complaint or if we need to reply to a complaint.
Writing to complain
Note we use yours faithfully when we don't know the name of the person we are writing to
Replying to complaint
I am not a school, so I am not all about profit. I am an individual, a teacher, a teacher who specialises in working with Russian English learners, a native speaker from England who genuinely wants to help. You don't need to deal with a school or online school where you have to speak to this person about this and that person about that, you only speak to me directly, which makes life a lot easier. If you are interested in Skype English lessons or Zoom English classes, then please get in touch, I hope to speak to you soon.
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